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OUR OPERATING PHILOSOPHY
Part of the Operating Philosophy at GEM is to produce systems with the lowest
ten-year total cost of ownership and operation. Costs include purchase price,
operation, maintenance, sanitation and energy. Customer service is a critical
part of this operating philosophy. When a processor places an order, be it a
relatively simple piece of equipment, or a comprehensive system, that customer
is trusting this company with a critical part of their operation. To earn this
trust, problems in the field must be addressed with a sense of urgency. There is
a second reason for aggressive field service. Evaluation of problems reduces the
chance of repeating the same mistake and leads to product line improvements.
This leads to the third leg of the operating philosophy stool: continuous
improvement. Addressing known weaknesses and moving design and manufacturing
technology forward are required. Success is determined by how well the equipment
performs for the customer. |
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